Solutions

A Solution is an industry preset you pick when you create your team. Each Solution bundles the roles, shift templates, compliance fields, and features that make sense for that industry — so you don't start from a blank page.

You pick a Solution during Onboarding. You can change it later from Settings → Team Details, but it's worth getting it close to right at the start because the defaults flow through to your roles, shift templates, and Get Started checklist.

The six Solutions

What changes between Solutions

Every Solution gives you the core Tommy loop — Scheduling, Time Clock, Timesheets. The differences are in the defaults and the specialised features:

Below is what each Solution gives you out of the box.

NDIS & Care Services

For NDIS providers, disability support, home care, and aged care.

Default roles — Support Worker, Team Leader, Service Coordinator, Registered Nurse, Allied Health Professional

Compliance documents (with expiry tracking) — NDIS Worker Screening Check, Working With Children Check, First Aid Certificate, CPR Certificate, Driver's License

Default shift templates — Morning Support (06:00–14:00), Afternoon Support (14:00–22:00), Overnight Support (22:00–06:00), Community Access (09:00–15:00)

Specialised features

• Clients (participants) — manage the people you support, with care plans
• Care Plans addon — document supports and goals; link to shifts
• Invoicing addon — generate invoices from completed shifts
• GPS + photo time clock — required by default (timeclock_require_gps, timeclock_require_photo)
• No web clock-in — clock-in disabled in browsers, mobile only
• Mileage tracking — captured automatically on clock-out
• Schedule by client — calendar default view groups shifts by participant
• Leave management — leave accruals and requests

Get Started checklist (extras) — Create your first invoice, connect Xero or MYOB, add service locations (offices, group homes, service areas), review compliance documents, configure mileage tracking.

Hospitality

For restaurants, cafés, bars, pubs, and hotels.

Default roles — Barista, Bartender, Chef, Server, Kitchen Manager, Floor Manager

Compliance documents (with expiry tracking) — Responsible Service of Alcohol Certificate, Food Safety Certificate, Working With Children Check

Default shift templates — Morning (Prep) (06:00–14:00), Lunch Service (10:00–18:00), Dinner Service (15:00–23:00)

Specialised features

• Schedule by role — calendar default view groups shifts by role (Barista, Chef, Server, etc.) for easier coverage planning
• Leave management — leave accruals and requests
• No web clock-in — clock-in disabled in browsers, mobile only

Get Started checklist (extras) — Set up your team profile, connect a POS system (SwiftPOS or Roller), set up pay templates.

Retail

For retail stores, supermarkets, and multi-location chains.

Default roles — Sales Associate, Cashier, Store Manager, Assistant Manager, Department Lead, Inventory Specialist

Compliance / onboarding documents — Tax File Number Declaration, Superannuation Choice, Employee Handbook Acknowledgement (no expiry tracking on these)

Default shift templates — Opening Shift (08:00–14:00), Closing Shift (14:00–21:00), Full Day (09:00–17:30)

Specialised features

• Schedule by team — default calendar view shows all team members across stores
• Leave management — leave accruals and requests

Get Started checklist (essentials) — Invite team members, create your first roster, connect your POS system, install the mobile app.

Get Started checklist (extras) — Set up your store profile, add your store locations.

Staffing Agency

For staffing agencies, labour hire, and recruitment firms.

Default roles — Talent, Team Lead, Account Manager, Recruiter

Compliance documents — Working With Children Check (with expiry), Police Check (with expiry), Reference (no expiry)

Default shift templates — Standard Day (09:00–17:00), Early Start (06:00–14:00), Late Shift (14:00–22:00)

Specialised features

• Clients — manage client companies that hire your Talent
• Invoicing addon — bill clients from completed placements
• Mileage tracking
• Leave management

Get Started checklist (essentials) — Add your staff, add a client, create your first placement, connect your accounting software.

Construction & Trades

For construction, field service, tradies, and project-based work.

Default roles — Site Manager, Foreman, Carpenter, Electrician, Plumber, Laborer, Safety Officer, Equipment Operator

Compliance documents (with expiry tracking) — White Card (Construction Induction, no expiry), Working at Heights Certificate, First Aid Certificate, Driver's License, Forklift License

Default shift templates — Day Shift (06:00–14:30), Extended Day (06:00–16:30)

Specialised features

• Clients — manage clients/builders you work for
• Invoicing addon
• Schedule by location — default calendar view groups shifts by site
• GPS time clock — required by default (timeclock_require_gps)
• Mileage tracking — capture travel between sites

Get Started checklist (essentials) — Invite your crew, schedule your first site day, review safety document requirements, install the mobile app.

Get Started checklist (extras) — Set up your company profile, add your project sites, configure mileage tracking.

General

The default for teams without a specialised industry.

Default roles — None preset. You build your own from Settings → Roles & Positions.

Default shift templates — Morning Shift (06:00–14:00), Afternoon Shift (14:00–22:00), Full Day (09:00–17:00)

Defaults — Lean. Scheduling, Time Clock, Timesheets, Availability, Calendar are on. Compliance documents off (no required document types). No leave, no mileage, no NDIS features.

Get Started checklist (extras) — Set up your team profile, add your work locations.

Use General when — You're a small team, you're trying Tommy out, or your industry doesn't match any of the others closely enough to be useful.

Switching Solutions later

You can switch your team's Solution from Settings → Team Details, but read this first:

If you're early in setup (less than a week in, no published shifts), switching is low-impact. If you've been running for months, you're better off building any new Solution-specific features into your existing setup rather than switching.

What to do next